Understanding Others

Help your administrative staff help you! This interactive one-day workshop is designed to identify and develop the issues that maximize organizational productivity: interpersonal and team communication, organizational skills, workflow, problem solving and resilience to constant change. Learn to lead by example and how to start the day with a healthy work attitude.

Assertiveness training will allow you to effectively confront problematic behavior in yourself and others to reach workable solutions. Assertive managers and supervisors project a confident image which strengthens team leadership efforts.

In this interactive one-day seminar participants will discover the causes and solutions to common difficult situations. They will learn to give and take constructive criticism and build healthy relationships both personally and professionally. Assertiveness training allows you to deal with pressure situations and conflict while promoting cooperation and teamwork. You will be able to diffuse emotionally-charged events and increase your effectiveness and that of your team. Each class participant will receive a behavior modification tool to help put the learning experience into action.

The heart of teamwork and performance excellence is a healthy, positive and uplifting attitude. The purpose of this workshop is to identify both positive and negative attitudes reflected by behaviors; not to complain or commiserate, but to develop solutions and resolve situations.

Participants will understand what excellence at the worksite looks like and develop strategies to modify and align their daily performance with an identified standard of excellence. A personal Action Plan will be developed to extend the learning experience.

Conflict is inevitable in any organization or team. Unless properly resolved, conflict can be destructive and costly. If properly managed, disagreements between people can be a source of creative ideas; if improperly managed, they can be destructive to both productivity and relationships. Today’s stressful and ever-changing workplace can create interdepartmental conflict and collaboration problems within the work team. In this dynamic workshop you will learn to resolve conflict constructively and improve productive work relationships.

We can all be difficult people at times. However, about five percent of the people we deal with regularly are truly difficult people. They are causing a problem and they are doing it consistently. Difficult people often spawn negativity in a work culture. This workshop is designed to examine the roots of negativity in the workplace and to provide simple, easily administered strategies to cope with and manage difficult people and effectively combat a negative environment. Several ready-to-use, immediately effective strategies will be presented along with a plan for long-term team and culture change designed to promote effective communication, optimism, teamwork, and high productivity.

There is only one thing that we can count on in the new millennium; things will change (and change rapidly). This workshop is designed to help employees, managers and supervisors identify and develop the skills necessary to cope and manage in changing environments. A toolbox of simple techniques is offered to help build high-morale and resiliency in response to periods of change. Personal, interpersonal and workplace systems will be examined to match the most appropriate techniques with your specific change environment.

Research indicates that, for jobs of every type, Emotional Intelligence (or Emotional Quotient) is twice as important as IQ and technical skills combined. EI accounts for 85% of what separates star performers from average ones. Daniel Goleman, author of Working with Emotional Intelligence, describes EI as “recognizing and managing our own feelings and those of others-the fundamentals upon which are built such important organizational competencies as outstanding leadership, customer service, and teamwork.” The good news is that EI can be learned. This seminar explores how you can boost productivity, lead more effectively, and enjoy more satisfying relationships through Emotional Competence. During this seminar, you will complete an EQ Map – an extensively researched and tested self-assessment.