Research indicates that, for jobs of every type, Emotional Intelligence (or Emotional Quotient) is twice as important as IQ and technical skills combined. EI accounts for 85% of what separates star performers from average ones. Daniel Goleman, author of Working with Emotional Intelligence, describes EI as “recognizing and managing our own feelings and those of others-the fundamentals upon which are built such important organizational competencies as outstanding leadership, customer service, and teamwork.” The good news is that EI can be learned. This seminar explores how you can boost productivity, lead more effectively, and enjoy more satisfying relationships through Emotional Competence. During this seminar, you will complete an EQ Map – an extensively researched and tested self-assessment.